Terms of service
OVERVIEW
Welcome to Scandia Tails! The words “we,” “us,” and “our” refer to Scandia Tails. Scandia Tails operates this store and website, including all related information, all content, features, tools, products, and services to provide you, as a customer, with a customized shopping experience (the “Services”). Scandia Tails is powered by Shopify, allowing us to provide the Services to you.
The following rules and terms, together with all policies referenced herein (these “Terms of Use” or “Terms”), describe your rights and obligations when using the Services.
Please read these Terms of Use carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to comply with these Terms of Use and our Privacy Policy. If you do not accept these Terms of Use or this Privacy Policy, you should not use or visit our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Use, you confirm that you have reached the age of majority in the state or province where you reside, and that you have provided consent for any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services—including accessing or browsing our webshops or purchasing any products or services we offer—you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal rights to supply this information.
You are solely responsible for maintaining the confidentiality of your account credentials and any activity on your account. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 2 – OUR PRODUCTS
We have made every effort to accurately present our products and services in our webshops. However, note that colors or product appearance may differ from how they appear on your screen depending on your device and its settings.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match those shown or described in our webshops.
All product descriptions may be changed at any time without notice at our discretion. We reserve the right to stop selling a product at any time and may limit the quantity of a product available per person, geographic region, or jurisdiction at our discretion.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Scandia Tails reserves the right to accept or reject your order for any reason at our discretion. Your order is not accepted until Scandia Tails confirms receipt. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Scandia Tails may not be able to accommodate cancellation requests after acceptance. If we do not accept, modify, or cancel an order, we will notify you via the email, billing address, and/or phone number provided at the time of order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal or household use only—not for commercial resale or export.
SECTION 3A – RIGHT OF WITHDRAWAL (14 DAYS)
Under Swedish e-commerce law, as a consumer you have the right to withdraw from your purchase within 14 days from the day you receive the item. To exercise your withdrawal right, you must notify us clearly within the withdrawal period, for example via email at info@scandiatails.com.
The product must be returned in substantially unchanged condition and may not have been used beyond what is necessary to determine its nature, properties, and function. You are responsible for return shipping costs.
Note that certain products may be exempt from the right to withdraw by law, such as sealed sanitary goods that cannot be returned for health or hygiene reasons.
For more information, see our Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price for a product or service is the price at the time of ordering and is stated in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping, handling, duties, or import fees.
Prices in our webshops may differ from prices in physical stores, partner webshops, or other third-party stores. We may occasionally offer promotions on the Services that are governed by terms separate from these Terms. In case of conflict, the promotional terms prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our webshops. You agree to promptly update your account information, including email address, credit card number, and expiration date, so we can complete your transactions and contact you if needed.
You represent and warrant that - the credit card information you provide is accurate and complete, you are authorized to use the credit card for the purchase, the charges will be honored by your credit card company, and you will pay the charges, including shipping, handling, and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control.
Once we hand over the products to the carrier, ownership and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services—including but not limited to all trademarks, text, displays, images, graphics, product reviews, videos, audio, design, selection, and arrangement—are owned by Scandia Tails, its subsidiaries, or licensors and protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms allow you to use the Services for personal, non‑commercial use only. You may not copy, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit any material on the Services without our prior written permission.
Unless expressly stated, nothing in these Terms grants you any rights under any patent, trademark, copyright, or other intellectual property owned by Scandia Tails, Shopify, or any third party. Unauthorized use may violate laws.
Scandia Tails’ name, logos, product and service names, designs, and slogans are trademarks owned by Scandia Tails or its affiliates or licensors. You may not use such trademarks without prior written permission. Shopify’s similar marks are trademarks of Shopify; all other brands are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to third‑party customer tools offered as part of the Services, which we do not monitor, control, or influence.
You acknowledge and agree we provide access to such tools “as is” and “as available” without warranties, and we disclaim liability in connection with your use.
All use of optional tools is at your own risk and discretion; you should review and agree to any third‑party terms.
We may introduce new features via the Services in the future; these will be subject to these Terms.
SECTION 8 – THIRD‑PARTY LINKS
The Services may contain content and hyperlinks to third‑party websites. We are not responsible for reviewing or evaluating such content or its accuracy. If you access third‑party sites, you do so at your own risk.
We are not liable for damages or losses related to your access to third‑party content, goods, or services. Please read third‑party policies carefully before transacting. Complaints about third‑party offerings should be addressed to the third party.
SECTION 9 – RELATIONSHIP TO SHOPIFY
Scandia Tails is powered by Shopify, enabling us to provide the Services. However, all sales are directly between you and Scandia Tails. By using the Services you acknowledge that Shopify is not liable for any part of the sale between you and Scandia Tails, including damages or losses related to purchased products or services. You hereby release Shopify and its affiliates from all claims arising from your transactions with Scandia Tails.
SECTION 10 – PRIVACY POLICY
All personal data collected via the Services is governed by our Privacy Policy, and some data may also be covered by Shopify’s Privacy Policy. By using the Services, you confirm that you have read these policies.
Since Shopify provides the Services, it collects and processes personal data about your access and use to provide and improve the Services. Information you provide is transferred to and shared with Shopify and third parties who may be located outside your country. Read our Privacy Policy to learn more.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose—including commercial uses—to operate, enhance, and market the Services.
You warrant that - you own or have rights to the Feedback; you disclosed any compensation received for providing Feedback; and your Feedback complies with these Terms.
We have no obligation to treat your Feedback as confidential, to pay for it, or to respond to it.
We may, but are not required to, monitor, edit, or remove Feedback we deem unlawful or objectionable.
You agree your Feedback does not infringe any third‑party rights or contain illegal, harmful, or malicious code. You may not impersonate another or mislead us about Feedback origin. You are responsible for your Feedback’s accuracy. We assume no liability for user-submitted Feedback.
SECTION 12 – ERRORS & OMISSIONS
Occasionally there may be typographical errors, inaccuracies, or omissions in product descriptions, prices, promotions, shipping fees, delivery times, or availability. We reserve the right to correct such errors, update information, or cancel orders caused by inaccuracies, even after your order is placed.
SECTION 13 – PROHIBITED USE
You may only use the Services for lawful purposes. You may not use the Services to:
(a) engage in illegal or harmful activities;
(b) violate laws or regulations;
(c) infringe intellectual property rights;
(d) harass, abuse, or harm others;
(e) transmit false or misleading information;
(f) send or reuse content inconsistent with the Terms;
(g) send spam or unsolicited marketing;
(h) impersonate others; or
(i) interfere with others’ use of the Services or cause liability.
Additionally, you agree not to:
(a) upload malware or viruses;
(b) copy, reproduce, sell, or exploit the Services;
(c) collect personal data about others;
(d) send phishing, scraping, or spamming;
(e) interfere with security features.
We may suspend or terminate your account without notice if we believe you’ve violated these Terms.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services at any time without notice, at our discretion. You remain responsible for any accrued charges up to termination.
Sections concerning Intellectual Property, Feedback, Termination, Disclaimers, Limitations of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions by nature surviving termination will continue in effect.
SECTION 15 – DISCLAIMERS
The information on or through the Services is for general informational purposes only. We make no guarantees about its accuracy, completeness, or usefulness. Any reliance on such information is at your own risk.
EXCEPT AS EXPRESSLY PROVIDED BY Scandia Tails, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON‑INFRINGEMENT. We make no promises that your use will be uninterrupted, secure, or error‑free.
Some jurisdictions do not allow disclaimers of implied warranties, so portions may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, Scandia Tails AND OUR PARTNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, SAVINGS, DATA, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Scandia Tails, Shopify, and our affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from your violation of these Terms or related documents; your violation of laws or third‑party rights; or your access to or use of the Services.
We will notify you of indemnifiable claims, provided failure to do so does not relieve you unless prejudiced. We may control defense and settlement at your expense but will not accept settlements imposing obligations on you without your consent (not to be unreasonably withheld). You agree to cooperate in defense by providing necessary information.
SECTION 18 – SEVERABILITY
If any part of these Terms is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permissible, and the rest of the Terms will remain in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision in these Terms does not constitute a waiver of such right or provision.
These Terms, together with policies or operating rules posted by us, constitute the entire agreement between you and us regarding the Services, and supersede all prior agreements and communications.
Ambiguities will not be interpreted against the drafter.
SECTION 20 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or your rights or obligations without prior written consent; any attempt is void. We may assign or transfer these Terms without your consent.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreements for the Services shall be governed by and construed in accordance with the federal and state or territorial courts where Scandia Tails’ headquarters are located. You and Scandia Tails agree to submit to the jurisdiction of such courts.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF USE
You may review the current version of the Terms at any time on this page.
We reserve the right to update, modify, or replace parts of the Terms by posting changes on our website. It is your responsibility to regularly check for updates. We will notify you of material changes in accordance with applicable law, and such changes become effective as stated in the notice. Your continued use of the Services after changes means you accept the changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms should be sent to info@scandiatails.com.
Our contact information:
Scandia Tails
Hemmansgatan, 58336 Linköping, Sweden
info@scandiatails.com
Organization number: 076 582 30 02